We are seeking a dedicated and customer-oriented Contact Centre Agent for our client to join their growing team on a full-time basis. This role operates on a 24/7 shift schedule, primarily between 6:00 am and 10:00 pm, and involves coordinating assistance services efficiently and professionally.

Key Responsibilities

• Handle incoming calls for assistance services and dispatch support within agreed timeframes

• Communicate with the contractor network via phone and email

• Manage and respond to online chat requests

• Accurately record and document call information in line with standard operating procedures

• Perform other contact centre-related duties as required

Requirements

• Proficient in Microsoft Office applications and able to learn new software quickly

• Excellent data entry and typing skills

• Strong listening, verbal, and written communication skills

• Ability to prioritise tasks and work effectively in a dynamic, fast-paced environment

• Fluent in both Maltese and English

• Knowledge of basic home installations (an asset)

• Previous experience in a call centre or customer service environment (an asset)

What Our Client Offers

• Gross annual salary: 19,200

• Shift allowance

• Entry performance bonus

• Paid breaks and comfort breaks

• Towing and Home Assistance benefit

• Discounted insurance products

• Continuous on-the-job training

Additional Benefits

After 3 months of employment:

• Work-from-home benefit

Upon successful completion of probation:

• Birthday leave

• Off-peak leave

• Full performance bonus

After one year of employment:

• Health insurance

• Variable salary