We are seeking a motivated and customer-focused Sales & Customer Representative for our client to join their Insurance Support team. The successful candidate will handle customer enquiries, provide quotations, assist with claims information, and conclude sales when applicable ensuring a high standard of customer service at all times.

While previous experience or qualifications in insurance are considered an asset, full on-the-job training will be provided, along with a dedicated buddy system to support your learning and development.

Key Responsibilities

• Provide first-line customer support for insurance-related queries

• Handle incoming calls, chats, and emails in a professional and efficient manner

• Work closely with internal departments to resolve customer queries

• Issue and send client documentation

• Ensure an excellent customer experience through proactive communication and problem-solving

Requirements

• Minimum of secondary level education

• Fluency in both written and spoken Maltese and English

• Proficient in Microsoft Office applications

• Positive, outgoing, and customer-oriented attitude

• Strong communication, telephone etiquette, and organisational skills

• Team player who works well under pressure

• Previous experience in Insurance, Contact Centre, or Customer Care roles is an asset

What Our Client Offers

• Paid breaks and comfort breaks

• Towing and Home Assistance benefits

• Discounted insurance products

• Continuous on-the-job training and career support

Additional Benefits (after probation)

• 12 days of hybrid working per week

• Birthday leave

• Off-peak leave

• Production bonus and variable salary

• Health insurance

• Sponsorship for professional qualifications and training