Front Office Agent

  • St. Julian's, Malta
  • Full-Time
  • On-Site

Job Description:

Front Office Agent Be the First Impression

Are you a people person with a passion for hospitality, service, and languages?
Were looking for a dynamic Front Office Agent who's ready to be the face of the guest experience every single day.

If you thrive in a fast-paced environment, enjoy meeting people from around the world, and can deliver service with confidence, precision, and warmth, this role is made for you.

Your Mission

As a Front Office Agent, you are not just handling arrivals and departures you are setting the tone for each guests stay. Your role is to ensure seamless check-ins, warm welcomes, and memorable first impressions.

What You will Do

  • Greet guests with genuine warmth, professionalism, and a smile

  • Manage check-ins, check-outs, payments, and guest requests efficiently

  • Provide accurate information about the property, services, and local area

  • Assist with bookings, reservations, and concierge support

  • Coordinate with housekeeping and other departments to ensure guest satisfaction

  • Handle guest feedback with care, resolving concerns promptly

  • Maintain an organized, positive, and smooth-running front desk

What Were Looking For

  • Previous experience in front office, hospitality, or guest service roles

  • Strong communication skills and a welcoming, guest-first attitude

  • Fluency in English

  • Additional languages (Italian, Spanish, French) are a strong advantage

  • Excellent multitasking and time-management abilities

  • Comfortable using booking/reservation systems

  • A team player who thrives in a busy, energetic environment

Why Join Us

  • Work in a modern, vibrant, guest-focused environment

  • Opportunities for training, development, and cross-departmental growth

  • Competitive salary package and staff perks

  • Be part of a team that values professionalism, personality, and positive energy

Ready to Rock the Front Desk?
If you are all about great service and creating meaningful guest connections, wed love to hear from you.